Questions, answered.
Before and after you order.
A few things are naturally different when products begin with reclaimed fabric. Here are the answers to the questions customers are most likely to have.
How do I order Kala Perca products?
Choose the product you want, select the quantity, add an order note if needed, and continue to checkout. Enter your shipping details, choose an available courier, and complete payment using one of the methods shown at checkout.
How long does production and shipping take?
Most handcrafted orders require around 10–14 business days for production. Shipping time is added after the piece is ready and will depend on the courier and destination selected at checkout.
What if the product I receive is defective or damaged?
Please contact our team within 48 hours of receiving the package and include clear photos plus an unboxing video. We will review the issue and guide you through the available exchange or resolution process.
Will my product look exactly like the photo?
The product form and intended function will remain consistent, but reclaimed materials can create differences in color placement, pattern, and texture. These variations are part of the character of each Kala Perca piece.
How do I track my order?
Once your order has been shipped, a tracking number will be sent through the contact details used during checkout and can also appear in your profile. Enter that number on the Track Shipment page to view the latest courier update.
Can I request a specific color or pattern?
You may leave a preference in the Add Order Note field. We will do our best to accommodate it based on the reclaimed fabric available for that production batch, but an exact color or pattern cannot always be guaranteed.